Intellicall

Client

Intellicall is a New Zealand-based platform that enables businesses to deploy intelligent voice agents capable of handling real-world phone calls—answering enquiries, booking appointments, and capturing leads, all without a human on the line.

Challenge‍

Many service-based businesses miss customer calls during busy periods, after hours, or on weekends. Missed calls mean missed revenue, reduced customer satisfaction, and administrative inefficiencies. Traditional solutions like voicemail and generic chatbots fail to meet customer expectations for immediacy and accuracy. Intellicall saw the opportunity to solve this problem using advanced AI—without the complexity or cost of enterprise-level systems.

Our Approach‍

Agentic partnered with Intellicall to design and build a B2B SaaS platform where businesses can easily create, customise, and deploy AI voice agents. Our work included:

• Developing a no-code agent builder so users can design custom conversation flows tailored to their business needs
  
• Creating a robust scheduling and booking integration layer that connects with existing calendars and CRMs
  
• Building real-time analytics dashboards for businesses to track calls, conversion metrics, and agent performance
  
• Engineering natural, responsive voice interactions powered by large language models and ElevenLabs voice synthesis
  

We designed the platform to be intuitive for small and medium-sized businesses, with the power and flexibility to scale across industries.

Outcomes

• Always-on call handling: Businesses using Intellicall now capture leads and service requests around the clock—even after hours.
  
• Smarter bookings: AI voice agents can check availability and book appointments in real time, reducing admin time for staff.
  
• Customisable voice personas: Businesses can tailor their agents to match their brand voice, creating a consistent and human-like experience.
  
• Insight-driven optimisation: Detailed analytics enable businesses to understand call trends and improve their customer engagement strategy.
  

Why it matters‍

Phone calls are still a critical touchpoint for many businesses—but most don’t have the resources to manage them effectively. Intellicall levels the playing field, giving small teams AI-powered capacity that feels personal, responsive, and reliable. Together, we’re helping businesses turn every call into a conversation—and every conversation into an opportunity.